What is the payment method?
PatPat accept credit/debit cards Visa, MasterCard, American Express, Discover, JCB, Diners Club, Carte Bleue, PayPal, Apple Pay, PatPat wallet.
What is your Return Policy?
If you aren’t satisfied with the size or quality of the items you receive, you may initiate a Return Request within 14 days from the date of the item’s arrival. All return requests are subject to evaluation and their friendly Customer Service will be glad to guide you through it.
What is your Refund Policy?
If your order doesn’t include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on their site (Item’s original price).
If your order includes promotions or discounts, the calculated price you’ve paid for the item is adjusted accordingly. This will lead to differences in the Refund’s amount, from the Original Cost of the items. Should you wish to check how much is the amount of the items after the discounts, you may go to your order query or go through this link: https://www.patpat.com/guest/orderquery
The Order’s Shipping Fee won’t be included in refunds. They also don’t offer Free Return Shipping nor do we provide refunds for any fees that may have resulted from shipping the returned items.
Can I Request for Exchange?
Should you wish to exchange an item you received due to issues with its’ Size or Quality, this can be arranged by simply following their Return procedures and specifying “Exchange” as your “Desired Resolution”. Do note that Exchanges are an alternative resolution for Returns and are bound by the same guidelines and limitations.
Unfortunately, they don’t offer an exchange for items that were correctly sent to you. For more details please refer to their Return Policy.
How Can I Get Discounts?
By signing up for their newsletter at patpat.com, you will have the opportunity to receive discount codes and will be notified of ongoing sales and special offers. When you first sign up, you will receive a 10% discount code.
To subscribe to their newsletter, go to patpat.com and scroll down to the bottom part of the page and on the right corner, you’ll see the newsletter box where you can subscribe.