I ordered the wrong colour/brand/item, can I exchange/return?
Yes, they offer a 30 day no quibble return policy, so if you ordered the wrong item, they’ll be more than happy to offer you an exchange or refund. Please see the Returns for more information.
Can I cancel my order?
If your order has not been processed, they may be able to cancel your order before it is despatched. Please give them a call on 0845 519 4573 (Monday - Friday, 7:30 am - 5:30 pm UK Time). If you are calling from overseas, you can call them on +44 (0) 1733 777 345. You can also drop them a message on live chat, or email their Customer Service Team at [email protected]
for more information. If your order has already been despatched, please follow the usual returns procedure.
What types of payment do you accept?
Deramores accepts all major debit and credit cards as payment, including Visa and Mastercard. They also accept payment via PayPal. Unfortunately, they are not able to process orders via cheque or postal order.
What is the cost of delivery?
The cost of delivery is calculated during the checkout process based on the delivery location. For more information please visit their Delivery and Returns page.
How is my parcel delivered?
Their UK orders are sent out by Hermes. Orders outside the UK are sent via Landmark International and will be delivered by the usual postal service in the destination country.